Shipping policy

Last updated: August 30, 2026

Thank you for shopping with Smart Air UK & EU. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

Orders placed after 10:30 am or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. We offer free shipping for orders above £50 in the UK and €50 in the EU.

United Kingdom customs, taxes and other applicable fees

We offer FREE standard delivery on all UK mainland orders over £50. For orders of £50 or less, shipping charges will be calculated and displayed at checkout.

For deliveries outside mainland UK, shipping costs and available delivery options may vary depending on your location. Any applicable delivery charges will be displayed at checkout.

For orders shipped to the United Kingdom, taxes and shipping fees (shipping for orders below £50) wherever applicable will be calculated and collected at checkout. If taxes are collected at checkout, they will be shown before you place your order.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union from our EU warehouse will be subject to VAT and shipping fees (shipping for orders below €50).

Where available, these charges will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Austria, Belgium, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, Monaco and United Kingdom.

International orders (non EU & non UK) may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.